FAQ

Typical dispatch time is between 30 minutes to 1 hour, but may vary depending on traffic or special considerations. We do not provide ETA or time frames regarding your order, however, we will notify you 30 minutes before your courier has arrived, as well as on arrival.​

Tipping is not required, but is greatly appreciated!

Yes, Petals & Co. requires a $100 minimum order purchase, before taxes, on ALL orders.

Your order is guaranteed for same-day delivery within the immediate GTA*, given that your order

has been submitted before 7pm EST. We do not provide time stamps or ETA on any orders, however, you will be

notified 30 minutes before your courier arrives, as well as on arrival.

First time members are required to send a copy of Goventment issued photo ID showing their age. We simply do not provide access to minors.

Yes! Orders placed before 7:00 pm EST are delivered same day, Orders placed after that are delivered the next business day.

If you suspect you will not be present to receive your parcel, please call, or email us letting us know so that we could avoid dispatching your order. However please note that if you fail to be present after two attempts at delivery, this will result in a temporary suspension of your account and buying privileges until we determine the cause.

If you have prepaid for an order, and are not present during a delivery. First we will atempt to contact you via telephone and email, If you fail to respond after 24 hours. Your payment will be nullified and payment will be deemed non-refundable.

NO REFUNDS.

We currently do not provide any time stamp for orders. However, our couriers will call you 30 minutes, and on arrival to ensure you are present during delivery.

PETAS & CO. IS ABLE TO CANCEL ANY ORDER WITHOUT NOTICE OR REASON UPON CUSTOMER PLACING ORDER.